Refund policy
Return & Refund Policy
At Afrocraft Sweden, we take pride in offering carefully selected handmade African products. We want you to be happy with your purchase.
Returns
You may return eligible items within 14 days of receiving your order.
To qualify for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original packaging and tags.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products.
- Items marked as Final Sale.
- Products that have been worn, damaged, washed, or altered by the customer.
Return Process
To request a return, please contact us before sending your item back.
Email: afrocraftsweden@gmail.com
Please include:
- Your order number.
- Your name.
- The reason for the return.
- Photos if the item is damaged or incorrect.
Return instructions will be sent after your request has been reviewed.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our mistake or a defective item.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging. We will work quickly to resolve the issue.
Exchanges
We replace items only if they are defective, damaged, or if the wrong product was sent. Please contact us to arrange an exchange.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or sent in error.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: afrocraftsweden@gmail.com
Thank you for shopping with Afrocraft Sweden and supporting African craftsmanship.